Streatham High: Updated appointment booking system

We’ve listened to feedback from patient experiences at Streatham High Practice regarding access, and as such we have decided to make changes to the way in which appointments are offered, as part of our plan to improve patient appointment access as well as to enhance patient choice.

From Monday 11th July 2016, you will no longer be required to call the practice at 2pm in order to book a same day afternoon appointment.

Instead, our afternoon appointments will be pre-bookable, and we encourage you to book online at a time and date that is convenient to you, with the clinician of your choice.

Your Care. Your Choices.

To receive the care that you require swiftly, you can choose from using our Online Services, Self Care information and Telephone Consultations:

Telephone Consultations are available at all of our Streatham GP practices daily, and this allows our GPs to determine your needs quickly.

Telephone triage and consultations have improved access to care for our patients significantly, whilst continuing to deliver high standards and continuity of care.Our triage systems ensures that our patients are referred to the appropriate clinician for the appropriate level of care, within an appropriate period of time. Our GPs will determine if you require a face-to-face appointment following a telephone consultation, and this will be arranged on the same day.

We may ask for the reason that you need to see or speak to a GP when you call for an appointment. This system helps us to establish what treatment is best for you and the most appropriate clinician for you to see.