Our Patient Participation Group is designed to:
- Develop a partnership with patients.
- Discover what a range of patients think about services and to establish their priorities.
- Provide a platform to test and modify ideas and plans.
Select the headers below to find out more.
How do I join?
If you are interested in helping us to improve, simply complete the online PPG Joiner Form. You must be a registered member of this practice if you wish to join our PPG.
What is a PPG?
Each PPG is unique: evolving to meet local needs. PPG works with the practice to:
- Offer patient perspective on services provided by the practice
- Contribute to the continuous improvement of services
- Foster improved communication between the practice and its patients
- Help patients to take more responsibility for their health
- Provide practical support and help to implement change
A PPG is not:
- A forum for complaints
- A doctor’s fan club
- A time-consuming activity for practice staff
PPG’s work by:
- Building a relationship between the practice and its patients
- Building a relationship between different patients
- Breaking down the barriers between the practice and patients and between patients
- Sharing information
A PPG should be:
- Self-organised and patient led
- Confident in its ability to challenge the practice
- Able to have an open dialogue with the practice
Advantages for the patients:
- Patients learn how to become more responsible for their own health
- Patients will have a better understanding about the practice and its staff
- Patients will be consulted on arrangements in primary health care before decisions are made
- Patients will have a forum to suggest positive ideas for change and voice concerns
Advantages for the practice:
- The practice will be able to plan services jointly with patients
- Get closer to the community for whom they care
- Help patients with non-medical and social care issues
- Get help from patients to meet targets and objectives
- Have a forum to voice ideas and concerns
Streatham High Surgery
Current Priority Areas
PPG Report 2014 / 2015
PPG Meeting Minutes 2014
PPG Report 2013 / 2014
PPG Report 2012 / 2013
- PPG Report 2012 / 2013
- Appendix 1 GPAQ Questionnaire
- Appendix 2 PPG Report Patient Survey Statistical Analysis
- Notes of 12th January 2012 Group Meeting
PPG Report 2011 / 2012
Edith Cavell Surgery
Current Priority Areas
Our Patient Representation Group has suggested / agreed the following 3 priority areas for our practice:
- Having more receptionists answering the phone and greeting patients.
- Improved way of requesting repeat prescriptions i.e. online ordering of repeat prescriptions.
- New and comfortable seating for the waiting room.
- Patient awareness regarding seeing a clinician of their choice.
In order to provide us feedback on how to improve our services and above mentioned areas, we undertook a Patient Survey. This is now complete, thank you to all those who completed a Patient Survey.
PPG Report and Action Plan 2014 / 2015
PPG Report and Action Plan 2013 / 2014
Streatham Place Surgery
PPG Meeting Minutes 2015
Frequently Asked Questions
Q: Why are you asking people for their contact details
A: We want to talk to people about the surgery and how well we are doing to identify areas for improvement.
Q: Will my doctor see this information?
A: No. It is purely to contact patients to ask them questions about the surgery and how well we are doing. Your doctor will only see the overall results.
Q: Will the questions you ask me be medical or personal?
A: General questions about the practice, how we are providing services and what we can do to improve them.
Q: Who else will be able to access my contact details?
A: No one beyond the practice.
Q: How often will you contact me?
A: Not very often, 1-2 times a year
Q: What is a patient participation group?
A: It is a group of volunteer patients who are involved in shaping the services to patients.
Q: Do I have to take part in the group?
A: No, but if you change your mind, please let us know.
Q: What if I no longer wish to be on the contact list or I leave the surgery?
A: We will ask you to let us know if you do not wish to receive further messages.
Q: Who do I contact if I have further questions?
A: Practice Manager