Video (Skype2GP) Consultations

Too busy to attend the GP surgery? Try our Video

We understand that it can be difficult to organise commitments around your GP appointments and this is why we are pleased to announce the launch of our Video Consultations. Use this convenient service to speak to one of our GPs via Skype at the location of your choice or from your mobile phone.

We will be offering Skype2GP Consultations Monday to Friday and each consultation will last up to 10 minutes.

How our Skype2GP works:

  • Step 2: Login to use our Online Services
  • Step 3: Book your Skype2GP appointment (only in Skype2GP Clinic), enter the reason of Skype appointment, your Skype ID and email address.
  • Step 4: Login to Skype at least 20 minutes before your appointment. Please make sure you have accepted the contact request sent by our practice. We will send a contact request approximately 15 minutes before the appointment. Our Skype ID is:
edithcavellsurgery2013

Once you have accepted our request, we will call you at the time of your appointment.

  • Step 5: Stay in front of your webcam or your mobile device at your appointed time and await our doctor’s call.

Disclaimer

This service is only available to patients who have registered at the Surgery. Skype uses a secure method of communication as information is encrypted when you login to your account, though there is a risk that these consultations are not always secure. If you suspect that your Skype account is unsecure please contact Skype.

Skype2GP Terms and Conditions

We will not accept incoming Skype calls from our patients. We will not respond to any messages via Skype. Skype2GP is only for booked appointments via our Online Services system. Please remember this is a pilot and there may well be teething problems. We will mould the service based on user feedback and our experience as Clinicians. We hope this is a valuable service we can develop over time.

Appointment Slots: Each appointment lasts 10 minutes. Appointments are available at selected times from Monday to Friday, 0900-1700, during normal surgery opening hours (We are closed on Public Holidays). As this is a pilot, we are reviewing the best time to have Skype slots. We will adjust the availability of slot timings based on patient feedback.

Medical Emergencies: If you have a medical emergency you should NOT use this service and instead you should call the surgery in the normal way or the out of hour’s services when the service is closed or visit your local Accident and Emergency Department.

After your consultation: After your consultation the doctor will remove you from our contact list on Skype. This means that whilst you may be able to still call us on Skype, we will not be able to answer. If you wish to speak to one of our doctors again, you will need to book another appointment.

Security: Skype is a secure way of communicating. Information is encrypted as you login and Skype uses digital certificates to ensure that you are in conversation with whom you think you are. You should not need to apply any special firewall rules in order for Skype to function. All NHS surgeries are on a secure N3 link. This does mean that we have little control over own internet speeds. If we are unable to have a satisfactory consultation due to internet issues on our side, we may ask you to attend in person.

Your Skype connection: You will need to make sure that you are in an area where your internet connection is not likely to be interrupted. This is especially important if you intend to use your mobile telephone for your Skype consultation.

Some mobile telephones are not compatible with Skype; please check with your provider for further information. Certain mobile devices only have a rear facing camera and would need to be turned around for our doctors to view you during your consultation.

Using this service in a private setting: Our doctors may need to ask sensitive medical questions as part of your Skype consultation. Please ensure you are in a quiet, confidential place at your chosen time, free from interruptions.

Skype2GP Frequently Asked Questions

What exactly is Skype2GP?
Skype2GP is a service that allows patients the ability to see their GP online using freely and widely available video conferencing technology i.e. Skype.

Where do I have to go for my consultation?
You can conduct a consultation from any private location where you have access to Skype.

Can video consultations be conducted in my home?
Yes, provided you have suitable computer equipment and broadband Internet. If you can successfully videoconference using Skype, you can use the service.

How do I book a Skype2GP?
All you need to do is register with our Online Services. Once registered, update your contact details, book your Skype2GP consultation and enter your Skype ID in the reason section of your booking.

What do I do if I’m running late?
Please do not run late. Your doctor cannot wait for you if you are running late. Your doctor will need to be on time for their next patient. We advise that you be present in our virtual waiting room 10 minutes prior to your scheduled appointment. Please re-arrange or cancel your appointment by clicking here.

Can I get a medical certificate through Skype2GP?
Yes, but there is a better system for this. Click here.

Is Skype2GP as good as a face to face consultation?

The idea of seeing a clinician by video conference can be effective in certain circumstances.
You will probably know from your own experience that not every medical consultation includes a physical examination. These are the sort of things Skype2GP is ideal for.

How can we ensure the reliability, privacy and security of transmitting highly sensitive information via Skype?

Skype uses state of the art encryption for video conferencing. The Surgery is only using Skype for video conferencing. For more information click here…

If I have a slow or sporadic Internet connection, should I book an online consultation?

No. Video conferencing requires a fast Internet connection. If you can conduct a Skype video conference call to a friend, and find the quality acceptable, it should work for an online consultation.

If the connection drops out during the consultation, and a re-connection is unsuccessful, will I get a telephone consultation?

Yes, in the event of technological failure you will receive a telephone consultation. Please ensure you update your contact details by using our Online Services.