Monthly Archives: November 2019

Winter Holiday Timings 2019-2020

Please note our opening schedule until Wednesday 2 January 2019 below, after which the usual schedule will resume for each practice from Thurs 3 January 2019.

If you require out of hours care or advice, find out what you can do when we are closed >>

 

Streatham High Practice

Monday 24 December 2018 8.00am – 8.30pm
Tuesday 25 December 2018 CLOSED
Wednesday 26 December 2018 CLOSED
Thursday 27 December 2018 8.00am – 8.30pm
Friday 28 December 2018 8.00am – 8.00pm
Saturday 29 December 2018 9.30am – 12.00pm
Sunday 30 December 2018 CLOSED
Monday 31 December 2018 8.00am – 8.30pm
Tuesday 1 January 2019 CLOSED
Wednesday 2 January 2019 8.00am – 8.30pm

Edith Cavell Surgery

Monday 24 December 2018 8.00am – 8.00pm
Tuesday 25 December 2018 CLOSED
Wednesday 26 December 2018 CLOSED
Thursday 27 December 2018 8.00am – 6.30pm
Friday 28 December 2018 8.00am – 8.00pm
Saturday 29 December 2018 9.00am – 12.00pm
Sunday 30 December 2018 9.00am – 12.00pm
Monday 31 December 2018 8.00am – 8.00pm
Tuesday 1 January 2019 CLOSED
Wednesday 2 January 2019 8.00am – 8.30pm

Streatham Place Surgery

Monday 24 December 2018 8.00am – 6.30pm
Tuesday 25 December 2018 CLOSED
Wednesday 26 December 2018 CLOSED
Thursday 27 December 2018 8.00am – 6.30pm
Friday 28 December 2018 8.00am – 6.30pm
Saturday 29 December 2018 9.00am – 12.00pm*
Sunday 30 December 2018 9.00am – 12.00pm*
Monday 31 December 2018 8.00am – 6.30pm
Tuesday 1 January 2019 CLOSED
Wednesday 2 January 2019 8.00am – 6.30pm

*Clinic ran from Edith Cavell Surgery

Carers Rights Day celebration: Thursday 21 November 2019

We have teamed up with the Carers UK to celebrate Carers Rights Day on Thursday 21 November 2019. This is a national day that helps to ensure unpaid carers are aware of their rights and where they can get help and support.  See poster and event details below.

Event Details

On Thursday 21 November 2019, Carers UK will have an information stall at Streatham High Practice from 10.00am to 12.30pm.

At the information stall, you will be able to find out how Carers UK can provide help and support to you – or a family member, friend or neighbour who may be a carer.

All patients, friends and family are welcome to attend the event.

We want to know if you are a carer

Please let us know if you are a carer. Carers are people who provide unpaid support to a partner, relative or friend to live independently. Without this help, their health or wellbeing would deteriorate.

If you are a carer, the practice will be able to offer you additional support to meet your own health needs.

Find out more about information about carers >>

About Carers UK

Carers UK is a national charity. Carers UK runs a network of local branches and contacts to support carers. Their goal is to give you expert information and advice that is tailored to your situation, to champion your rights and support you in finding new ways to manage at home, at work, or wherever you are.

Find out more about Carers UK >>

SHP: NEW telephone number and system from Thursday 21 November 2019

New telephone system and number for Streatham High Practice – improving your service from Thursday 21st November 2019

Dear Patients,

Your feedback is very important to us, and is helping to improve and shape the care that we deliver at Streatham High Practice.

Complete a short survey now

We know from the experiences that you have shared with us that you are unsatisfied with the current telephone system, and that you can often be on hold for quite some time, as well as sometimes experience disconnection whilst in conversation with one of our team members.

We have been working hard with the current telephone system provider, and earlier this year we took the firm decision to change telephony provider, as we do not consider the current system to be fit-for-purpose having explored all possible options for its improvement.

From Thursday 21st November 2019, the new number for Streatham High Practice will be 020 7062 7860. The new number is part of a brand new telephone system that we have invested in for our patients, and this is designed to provide you with an improved service, thank you for your patience during the change and sorry for any inconvenience you may experience in adjusting to the new number.

The current number (020 3049 4850) cannot be transferred to us, and will instead play a permanent message stating:

“Please note, the number for Streatham High Practice has now changed. The new number is 020 7062 7860, that’s 020 7062 7860. Please store this new number. Your call is now being diverted.”

If you have any queries or concerns and would like to write to us, please email us on, lamccg.shs@nhs.net thank you.

ECS: NEW telephone number and system from Thursday 23 January 2020

New telephone system and number for Edith Cavell Surgery – improving your service from Thursday 23 January 2020

Dear Patients,

Your feedback is very important to us, and is helping to improve and shape the care that we deliver at Edith Cavell Surgery.

Complete a short survey now

We know from the experiences that you have shared with us that you are unsatisfied with the current telephone system, and that you can often be on hold for quite some time, as well as sometimes experience disconnection whilst in conversation with one of our team members.

We have been working hard with the current telephone system provider, and earlier this year we took the firm decision to change telephony provider, as we do not consider the current system to be fit-for-purpose having explored all possible options for its improvement.

From Thursday 23rd January 2020, the new number for Edith Cavell Surgery will be 020 7062 7870. The new number is part of a brand new telephone system that we have invested in for our patients, and this is designed to provide you with an improved service, thank you for your patience during the change and sorry for any inconvenience you may experience in adjusting to the new number.

The current number (020 3049 5900) cannot be transferred to us, and will instead play a permanent message stating:

“Please note, the number for Edith Cavell Surgery has now changed. The new number is 020 7062 7870, that’s 020 7062 7870. Please store this new number. Your call is now being diverted.”

If you have any queries or concerns and would like to write to us, please email us on, lamccg.ecs@nhs.net thank you.