Monthly Archives: September 2017

Streatham High and Edith Cavell: Changes to Opening Hours

Dear Patients,

Your feedback about our services is really important to us. We have reviewed our opening hours based on patient choice, and your direct feedback has helped us to adjust our opening hours accordingly.

From Monday 2 October 2017, our opening hours at Streatham High Practice and Edith Cavell Surgery will be as follows:

Streatham High Practice

Monday 8:00am – 8:30pm
Tuesday 8:00am – 8:30pm
Wednesday 8:00am – 8:30pm
Thursday 8:00am – 8:30pm
Friday 8:00am – 6:30pm
Saturday 9.30am – 12.00pm
Sunday Closed

Edith Cavell Surgery

Monday 8:00am – 8:00pm
Tuesday 8:00am – 8:00pm
Wednesday 8:00am – 8:00pm
Thursday 8:00am – 6:30pm
Friday 8:00am – 8:00pm
Saturday 9.00am – 12.00pm
Sunday 9.00am – 12.00pm

 

Get your FREE flu vaccination: Autumn/Winter 2017-18

If you are eligible, book an appointment for your FREE flu vaccination now:

  • Walk-in or Pre-book throughout our opening hours
  • Book Online
  • Call us on: Streatham High Practice: 0203 049 4850 | Edith Cavell Surgery: 0203 049 5900 | Streatham Place Surgery: 020 8674 8500

 

Remember, you are eligible for a FREE flu vaccination if you are:

  • 65 years of age or over
  • suffering from a long term medical condition such as Asthma, Diabetes, Heart Disease or other long term medical conditions (see more >>)
  • pregnant
  • a carer
  • and for children born between 1 September 2013 and 31 August 2015, infants with long term conditions and children in reception class and school years 1 through to 4

 

For more information about the Flu vaccination, access the following useful resources:

 

Streatham Place: Good CQC Rating

CQC’s new programme of inspections of England based GP practices focuses on rating according to whether they are safe, effective, caring, responsive and well led. Inspectors rated Streatham Place Surgery overall “Good” in all domains with Outstanding features.

Professor Steve Field, Chief Inspector of General Practice said “We carried out an announced comprehensive inspection at Streatham Place Surgery on 7 June 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
  • The practice had clearly defined and embedded systems to minimise risks to patient safety.
  • Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
  • Results from the national GP patient survey showed that in most areas patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.

We saw several areas of outstanding practice:

  • The practice had invested in a business intelligence tool which provided ready access to searches relevant to medicines management and effective care outside of those provided through the patient record system. This provided ready access to information relating to when follow up tests for patients on medicines used to manage long term condition and patients with poor mental health. All staff were involved in the monitoring and improvement of outcomes, and there were both clinical and administrative leads in place to ensure that follow ups were scheduled. The practice had evidence to show that the system had improved compliance of tests in the eighteen months that they had managed the practice.
  • The provider had arranged relevant in house training for all staff in the practice for the next year. Training was determined on the basis of role, and training was delivered in person, by Webex and where necessary 1:1. For clinical staff this focussed on the management of long term conditions and mental health. All staff at the practice undertook training on the Mental Capacity Act and Deprivation of Liberty Safeguards.